Shipping policy
Shipping Policy
At Jolene, we aim to make receiving your order as simple and stress-free as possible.
Order Processing
All orders are processed within 1–2 business days.
Orders placed on weekends or bank holidays will be processed on the next working day.
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.
UK Shipping
Standard Delivery (Royal Mail)
Free on all UK orders
Estimated delivery: 2–4 business days
Express Delivery
Estimated delivery: 1–2 business days
Delivery times are estimates and may vary slightly during busy periods.
International Shipping
We offer international shipping to selected countries.
Shipping costs and delivery times are calculated at checkout based on your location.
Typical delivery times:
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Europe: 5–10 business days
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Rest of World: 7–14 business days
Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Order Tracking
Once your order has been dispatched, you will receive an email confirmation with your tracking information so you can follow your parcel’s journey.
If you have not received your tracking email, please check your spam folder or contact us at hello@jolenebody.com.
Delivery Issues
If your order hasn’t arrived within the expected delivery timeframe, please contact us at hello@jolenebody.com and we’ll be happy to help.
If a parcel is returned to us due to an incorrect address provided at checkout, we may need to charge a redelivery fee.
Questions
If you have any questions about your order or shipping, please contact us at:
We’re always happy to help.